CAMERON R. WALKER
cwalker@coyoteridgetechworks.com
linkedin.com/in/cameronwalker1114
resume.coyoteridgetechworks.com
Professional Summary
Healthcare IT and federal operations professional with 10+ years of experience across DoD, federal civilian, contractor, and military environments. Currently supporting Brooke Army Medical Center as a Junior Vocera Administrator with NetImpact Strategies, providing user/device provisioning, issue triage, escalation documentation, and communications platform support for 1,000+ users and devices. CompTIA Security+ and A+ certified, with strengths in Tier 1/2 troubleshooting, Windows/O365/Active Directory fundamentals, networking basics, ticket/log hygiene, SOP development, command briefings, and disciplined program execution.
Core Skills
Vocera SupportClinical CommunicationsUser/Device ProvisioningWindows TroubleshootingO365/TeamsActive Directory FundamentalsTicketing & EscalationNetworking FundamentalsSOPs / KBs / Job AidsFederal OperationsAI Workflow DesignProfessional Experience
Junior Vocera Administrator / Support Specialist — NetImpact Strategies (Contract), Brooke Army Medical Center
- Support enterprise clinical communications for 1,000+ users and devices, including Vocera badges/devices, user provisioning, role/group management, device assignment, and operational ticket tracking.
- Serve as a day-to-day operational point of contact for Vocera support, translating clinical-user problems into clear tickets, reproduction steps, impact statements, and escalation packages.
- Triage login, call routing, device connectivity, Genie request-processing, VMP/platform, and server-migration issues; capture timestamps, logs/artifacts, and user-impact details to accelerate resolution.
- Maintain SOPs, quick-reference guides, and knowledge-base notes to improve onboarding, recurring-issue handling, and first-contact resolution.
Training Technician / Charge of Quarters Program Manager — Department of the Air Force, 326th Training Squadron
- Managed CQ operations supporting Air Force and Space Force training environments; led a rotating crew of 4 military members and served as continuity point for daily watch operations.
- Trained and mentored 28 military members on CQ procedures, accountability requirements, incident handling, reporting standards, handoffs, command support, and emergency notifications.
- Built trackers, SOPs, quick-reference tools, and reporting processes that improved accountability, continuity, and consistency across shifts.
- Earned 326th TRS Category 1 Non-Supervisory Civilian of the Year (2024) and Civilian of the Quarter honors in 3Q 2024, 4Q 2024, 2Q 2025, and 3Q 2025.
Chief of Protocol — Department of Defense, Special Warfare Training Wing
- Managed high-visibility protocol and support operations for senior leaders, distinguished visitors, and command events.
- Coordinated schedules, facilities, communications, equipment, and cross-functional support requirements while maintaining accountability and timely execution.
Protocol Specialist — Department of Defense, 17th Training Wing
- Coordinated distinguished visits, command-facing requirements, event logistics, and daily protocol support while maintaining accurate documentation and customer-focused communication.
Education & Training Management Journeyman — United States Air Force
- Supported training, records, and compliance operations for 1,000+ personnel, including account access, system updates, documentation, user support, and issue resolution.
Technical Portfolio
Rook Vision — Smart-home hardware image-classification capstone using HOG/color features; improved held-out test accuracy from 0.500 to 0.875 on a small proof-of-concept dataset.
Coyote Ridge Techworks LLC — Founder / Technical Lead developing practical IT services, custom PCs, privacy-first smart-home concepts, automation workflows, and government-contracting readiness.
Certifications & Training
- CompTIA Security+ ce
- CompTIA A+ ce
- IBM AI-Enabled Applications for Customer Service
- Active DoD Secret clearance
- Global Information Technology / Global iTech VR&E coursework: Network+, CySA+ scheduled, CASP+, AWS Cloud Practitioner, AWS Solutions Architect Associate, Python/data science, machine learning, deep learning, and GenAI
Education
- Associate of Arts, Social Work — San Antonio College | May 2024 | GPA: 3.37
- Associate of Science, Geology — San Antonio College | 2026 | GPA: 3.37